Frequently Asked Questions (FAQ)

Any questions? Email us at support@contentfly.com

How does it work?

It takes 30 seconds to sign up and you have access to our dashboard. Here you'll:

  • Indicate the word length required for your content
  • Write or upload your brief. There's no constraints on what your brief should be, you can choose to be as detailed as you want or just provide us a topic to write about!
  • We take this brief and usually spend a few days in the beginning researching your business and industry, determining the right tone for the article, and finding the right writer for you.
  • The writer will then craft the copy for your content request and once he/she is done, we'll send this back to you. If you'd like any revisions made, you can do so free of charge! If we have any questions along the way we'll reach out to you for clarification.

What types of content do you create?

We have writers specializing in various forms of copy. Primarily we handle articles, blog posts, social posts, web page copy, and marketing emails. Our writers have experience in a range of content so if there's something specific you're looking for, email us at support@contentfly.com or shoot us a message on chat and we'll see if we can help you with your specific content needs!

Do you provide research and/or images?

We do preliminary research on all content and include sources to any facts or statistics we quote. We also provide royalty free image sourcing for your content and with certain requests if it requires research diagrams etc. we'll be sure to include the original source.

How many pieces of content will I get per month?

It depends on the length of copy required - your writer is only human, after all! An average 1000-word content with research takes about a week (7 days) to complete. You can also expedite content requests for an extra fee of 3 cents per word (which would still make it much cheaper than hiring a freelancer on your own.)

You can generally expect 4000-5000 words per month.

How long are the pieces of content?

As long as you want them! The longer the content you require, the more time it takes to write (4500 words takes a month - you can normalize based on that, i.e 1000 words takes about a week).

What if I want more content/words per month?

If your needs go beyond the ~4500 words per month, we can customize your subscription to fit - just message us. In general, your subscription will be 5.5c/word, depending on the word count you'd like a month.

If you only want more words in one month (not recurring), you can expedite articles for a fee of 5c/word, which will allow you to get it much sooner and thereby get more words for the month. Feel free to ask us if we can clarify anything!

What type of projects can I assign my writer?

Anything, as long as the main work involved is writing - this can be everything from blog articles, to landing page copy, social media posts, or even HR documents!

How do I write a content brief?

Good question! We try to work with what you have time to provide and always email you if we need clarifications.

However, here's a quick guide/template we've published to help but is by no means what's required for submission.

How are you priced so low?

ContentFly has a community of elite, highly-vetted writers who cover over a dozen different industries. In exchange for consistent work, our writers work for rates far lower than your average Industry Freelancers - we bring those cost savings to you.

Do you have a free trial?

No, but we have a 14-day money back guarantee! If you don't like our service/article quality within those 14 days, you'll get your money back no questions asked.

After the 14 days, you have the option of cancelling your subscription anytime - you're not locked into any contract.

How do you control for quality?

We have a team of moderators (editors) who look over every article that gets sent your way - we don't send anything that doesn't match our quality standards.

Moreover we:

  • Offer unlimited revisions should you have any issues with the content you receive.
  • Run articles through various measures, including SEO-friendliness, readability, keyword density & more.
  • Ensure any writers you prefer/are a good match are tagged to your account, ensuring consistency in tone, voice, and quality.

Do you offer edits/revisions?

Creating engaging content is not easy and so we offer free edits/revisions on any content you receive in case you'd like some tweaks. Our goal is to get you content that you're happy with and delivers value to your readers!

Can I view samples of the work you've written?

Because we're a ghostwritten service, we're unable to share specific pieces we've created for our customers due to intellectual property rights.

You can view public samples of work we've created by visiting our blog.

Do I own the content you've created?

100%! We're a ghostwriting service and as soon as we've delivered the finished piece of content to you, you'll have full ownership of it. We will not republish, recycle, or distribute the content we've created for you with anyone.

Where are you based?

We're proudly built & based in Toronto, Canada and employ writers primarily in North America.

Unlike other services, you're guaranteed to get professional writers and a team of editors, analysts & artificial intelligence behind your content. We're serious about quality - that's why we'll offer a full refund anytime in your first month as long as you haven't requested more than 1500 words.

Where are your writers based?

Our writers are all native english speakers and are primarily based in the U.S and Canada. You most definitely can request content in either US or UK english. We do not offer content writing in other languages.

Most content services offer bad content for cheap because they hire non-native english speaking writers from countries where they don't need to pay a liveable wage - we don't do that. We're able to offer low prices because of:

  1. the scale of our company
  2. sophisticated price modelling
  3. advanced automation tools we've built that enable & support our writers and researchers

This is not a content mill - we're a novel service that uses market dynamics to give you the best price for quality work.

Is there a minimum contract?

Nope! Sign-up and cancel anytime, no questions asked. If you sign-up within our 14-day money back guarantee period you can cancel your subscription and get a full refund.

We're proud of the work we do and only want you to stick around if you're happy with the quality you're getting, no hidden fees or locked in contracts.

How do I sign up to be a writer?

If you are interested in writing for us, apply here.